Privacy Policy

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Introduction

yourRevOps.guru, a DBA of Fractality LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yourrevops.guru, engage our services, or interact with us.

Information We Collect

Personal Information

• Contact Information: Name, email address, phone number, business address
• Professional Information: Job title, company name, industry, business size
• Business Information: Revenue range, current systems, business challenges
• Communication Records: Email correspondence, meeting notes, project documentation

Technical Information

• Website Usage: IP address, browser type, device information, pages visited
• Cookies: Session cookies, preference cookies, analytics cookies (managed through HubSpot)
• System Data: CRM access logs, platform usage statistics (when providing services)

How We Use Your Information

• Service Delivery: Providing RevOps consulting, assessments, and strategic partnerships
• Communication: Responding to inquiries, scheduling meetings, sending updates
• Business Development: Following up on leads, sending relevant industry insights
• Legal Compliance: Meeting SOC2 and GDPR requirements, maintaining audit trails
• Website Improvement: Analytics to enhance user experience through Google Analytics and HubSpot

Data Protection & Security

SOC2 Compliance

We maintain SOC2 Type II compliance with the following security measures:

• Encrypted data transmission (TLS 1.3)
• Secure data storage with encryption at rest
• Access controls and user authentication
• Regular security audits and monitoring
• Incident response procedures

GDPR Compliance

For European Union residents, we provide:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Receive your data in a structured format
• Right to Restrict Processing: Limit how we process your data

EU Representative: Russell Hornbeck, President
Email: hello@yourrevops.guru
Phone: +1 815-579-2488

AI Technology Disclosure

As an AI-forward company, we utilize various artificial intelligence platforms and tools to enhance our service delivery, data analysis, reporting, and operational efficiency. Due to the rapidly evolving nature of AI technology, the specific AI platforms and tools we employ may change without notice. We cannot guarantee which specific AI platform will be used for any particular task, analysis, or service component.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Service Providers: Trusted vendors including HubSpot, Google Workspace, PayPal, and Stripe (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfer: In the event of a merger, acquisition, or asset sale

Client Data Handling

When providing services, we may access your business systems and data:

• Access Principle: Minimum necessary access for service delivery
• Data Ownership: You retain full ownership of your business data
• Confidentiality: All data protected under signed confidentiality agreements
• Retention: Client data deleted within 30 days of project completion
• Backup Security: Secure, encrypted backups during active engagements

Cookie Policy

Our website uses cookies managed through HubSpot to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics and HubSpot for website improvement
• Marketing Cookies: HubSpot marketing automation and tracking
• Preference Cookies: Remember your settings and preferences

Cookie preferences can be managed through our HubSpot-powered cookie consent banner and your browser settings.

Data Retention

• Prospect Data: Retained for 2 years unless deletion requested
• Client Data: Project-related data retained for 7 years for business records
• Personal Data: Deleted upon request (subject to legal retention requirements)
• Marketing Data: Retained until unsubscribe or deletion request

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• File a complaint with relevant authorities

Contact Information

For privacy-related questions or requests: Email: hello@yourrevops.guru
Mail: yourRevOps.guru Privacy Office, 911 Douglas Street, Morris, IL 60450
Phone: +1 815-579-2488

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or website notice.

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Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

Terms of Service

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Acceptance of Terms

By accessing or using yourRevOps.guru services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Service Description

yourRevOps.guru provides revenue operations consulting services including:

• RevOps Quick Assessments
• RevOps Foundation Intensive projects
• Strategic Partnership programs
• CRM implementation and optimization (Salesforce, HubSpot, Zoho)
• Marketing automation setup and training
• Website development and optimization (HubSpot, Zoho Sites, Wix)

Service Hours and Response Times

• Business Hours: 9:00 AM - 6:00 PM Central Time, Monday through Friday
• Closed: Weekends and federal holidays
• Response Time: 24 hours during normal business days for all communications
• Emergency Support: No guaranteed response outside of business hours, weekends, or holidays

User Accounts and Registration

• You must provide accurate and complete information during registration
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts for violations of these terms

Intellectual Property Rights

Our Intellectual Property

• yourRevOps.guru methodology, templates, and frameworks remain our property
• Website content, logos, and branding are protected by copyright and trademark laws
• You may not reproduce, distribute, or create derivative works without written permission

Client Intellectual Property

• You retain ownership of all your business data and proprietary information
• We may use anonymized case studies and results for marketing purposes with your consent
• Any custom work created specifically for you becomes your intellectual property upon full payment

Service Terms and Conditions

Assessment Services

• Scope: Defined in Statement of Work (SOW)
• Timeline: 1-2 weeks standard delivery
• Deliverables: Strategic analysis report and presentation
• Payment: 50% deposit required, 50% due upon completion

Foundation Intensive Projects

• Scope: Comprehensive RevOps implementation over 6-8 weeks
• Payment Terms: 50% deposit required; remaining balance structured based on project length and milestones as defined in individual SOW
• Change Requests: Must be approved in writing with additional cost estimates
• Client Responsibilities: System access, stakeholder availability, data provision

Strategic Partnerships

• Minimum Term: As specified in individual partnership agreement
• Payment: Monthly in advance via HubSpot, PayPal, or Stripe
• Cancellation: As specified in individual partnership agreement
• Scope Changes: Quarterly review and adjustment process

Client Responsibilities

• Provide timely access to necessary systems and data
• Ensure availability of key stakeholders for meetings and training
• Implement recommendations within agreed timelines
• Maintain compliance with all industry-specific regulations and requirements
• Understand that responsibility for regulatory compliance remains solely with client

Industry Compliance Disclaimer

Client acknowledges and agrees that:

• Responsibility for maintaining compliance with all industry-specific regulations, standards, and requirements remains solely with client
• We do not guarantee compliance with any specific industry regulations
• Client is responsible for informing us of any regulatory requirements that may affect service delivery
• We make no representations regarding compliance with HIPAA, SOX, PCI-DSS, or other industry-specific regulations

AI Technology and Tools

Our services incorporate artificial intelligence platforms and tools to enhance delivery, analysis, and reporting. Due to the rapidly evolving AI landscape:

• Specific AI tools and platforms used may change without notice
• We cannot guarantee which AI platform will be used for any specific task
• AI-generated content and analysis are provided as-is
• Client acknowledges the inherent limitations and potential variability of AI-generated outputs

LIMITATION OF LIABILITY AND DISCLAIMERS

DISCLAIMER OF WARRANTIES:

ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

NO GUARANTEES:

WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES REGARDING:

• SPECIFIC BUSINESS RESULTS OR REVENUE INCREASES
• RETURN ON INVESTMENT OR FINANCIAL OUTCOMES
• SYSTEM PERFORMANCE OR UPTIME
• COMPATIBILITY WITH THIRD-PARTY PLATFORMS
• COMPLIANCE WITH INDUSTRY-SPECIFIC REGULATIONS
• ACCURACY OR COMPLETENESS OF AI-GENERATED CONTENT

LIMITATION OF LIABILITY:

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL FEES PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES
• WE SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• WE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THIRD-PARTY ACTIONS OR SYSTEM FAILURES
• CLIENT RESULTS DEPEND ON IMPLEMENTATION, MARKET FACTORS, AND CIRCUMSTANCES BEYOND OUR CONTROL

HOLD HARMLESS:

CLIENT AGREES TO HOLD HARMLESS AND INDEMNIFY YOURREVOPS.GURU FROM ANY AND ALL CLAIMS, DAMAGES, LOSSES, AND EXPENSES ARISING FROM OR RELATED TO CLIENT'S USE OF OUR SERVICES.

Payment Terms

• Accepted Methods: HubSpot, PayPal, and Stripe
• Deposit Requirements: 50% deposit required for all projects
• Payment Schedule: As defined in individual Statement of Work
• Late Payments: 1.5% per month service charge or maximum rate allowed by law, whichever is less
• Currency: All fees quoted and payable in US Dollars

NO REFUND POLICY

ALL SALES ARE FINAL. NO REFUNDS WILL BE PROVIDED UNDER ANY CIRCUMSTANCES. This includes but is not limited to:

• Dissatisfaction with services or results
• Changes in business circumstances
• Failure to achieve expected outcomes
• Early termination of services
• Force majeure events
• Technical difficulties or system incompatibilities

Termination

Either party may terminate services:

• With cause: Immediately upon written notice for material breach
• Without cause: As specified in individual service agreement
• Effect of termination: No refunds provided; final payment settlement required

Governing Law and Jurisdiction

These terms are governed by the laws of Illinois, United States. Any disputes will be resolved exclusively in the courts of Grundy County, Illinois. Client consents to personal jurisdiction in such courts.

Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or website notice at least 30 days before taking effect.

Contact Information

For questions about these terms: Email: hello@yourrevops.guru
Mail: 911 Douglas Street, Morris, IL 60450
Phone: +1 815-579-2488

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Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

Service Agreement Terms

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Standard Service Agreement Framework

Scope of Services

Services will be provided according to the Statement of Work (SOW) which includes:

• Detailed service descriptions and deliverables
• Project timeline and milestones
• Success metrics and measurement criteria (for informational purposes only, not guaranteed)
• Client and consultant responsibilities

Professional Standards

yourRevOps.guru will provide services with:

• Professional competence and industry standard practices
• SOC2 compliant data handling and security
• Regular communication and status reporting during business hours
• Use of current AI technology and platforms as deemed appropriate

Client Obligations

Client agrees to:

• Provide timely access to required systems and data
• Ensure stakeholder availability for scheduled activities
• Review and respond to deliverables within specified timeframes
• Implement recommendations at their own discretion and risk
• Maintain all industry-specific regulatory compliance independently

Confidentiality

Both parties agree to:

• Protect confidential information disclosed during engagement
• Use confidential information solely for project purposes
• Return or destroy confidential information upon project completion
• Maintain confidentiality for 5 years post-engagement

NO LIABILITY AND RISK MANAGEMENT

COMPLETE DISCLAIMER OF LIABILITY:

CLIENT ACKNOWLEDGES AND AGREES THAT:

• YOURREVOPS.GURU HOLDS ZERO LIABILITY FOR ANY OUTCOMES, RESULTS, OR CONSEQUENCES OF SERVICES
• ALL RECOMMENDATIONS AND IMPLEMENTATIONS ARE AT CLIENT'S SOLE RISK
• NO WARRANTIES OR GUARANTEES ARE PROVIDED REGARDING SERVICE OUTCOMES
• CLIENT ASSUMES ALL RISKS ASSOCIATED WITH SERVICE IMPLEMENTATION
• YOURREVOPS.GURU IS NOT RESPONSIBLE FOR ANY BUSINESS LOSSES, DAMAGES, OR ADVERSE OUTCOMES

Payment Terms

• Methods: HubSpot, PayPal, or Stripe
• Deposit: 50% required before service commencement
• Project Payments: Structure varies by engagement length as defined in SOW
• Short-term Projects: 50% deposit, 50% at completion
• Long-term Projects: 50% deposit, 25% at milestone, 25% at completion
• Late Payments: 1.5% monthly service charge or maximum allowed by law
• No Refunds: All payments are final and non-refundable

Intellectual Property

• Existing IP: Each party retains ownership of pre-existing intellectual property
• Work Product: Custom deliverables become client property upon full payment
• Methodologies: yourRevOps.guru retains rights to proprietary methodologies
• Case Studies: Right to create anonymized case studies with client approval

Termination and Cancellation

• Termination for Cause: Immediate termination for material breach
• Termination for Convenience: As specified in individual SOW
• No Refunds: No refunds provided regardless of termination reason
• Survival Clauses: Confidentiality, liability disclaimers, and payment obligations survive termination

Service Hours and Communication

• Business Hours: 9:00 AM - 6:00 PM Central Time, Monday through Friday
• Response Time: 24 hours during business days only
• Weekends/Holidays: No guaranteed response or service availability
• Communication Methods: Email, Google Meet, chat functions within project management tools

AI Technology Disclosure

Services may incorporate artificial intelligence tools and platforms for:

• Data analysis and reporting
• Content creation and optimization
• Process automation and workflow design
• Research and competitive analysis

Client acknowledges:

• Specific AI platforms used may change without notice
• AI-generated outputs are provided as-is without warranties
• Results may vary based on AI platform capabilities and limitations

Industry Compliance

• Client maintains sole responsibility for all regulatory compliance
• yourRevOps.guru makes no guarantees regarding industry-specific regulation adherence
• Client must inform yourRevOps.guru of any regulatory requirements affecting service delivery
• No representations made regarding HIPAA, SOX, PCI-DSS, or other compliance standards

Contact Information

Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450

Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

Data Protection Policy

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Data Classification System

Public Data

• Marketing materials and website content
• Published case studies and testimonials
• General business information

Internal Data

• Business operations information
• Employee records and communications
• Vendor agreements and contracts

Confidential Data

• Client business information and strategies
• System access credentials and configurations
• Proprietary methodologies and frameworks

Restricted Data

• Personal identifying information (PII)
• Financial records and payment information
• Health information or other regulated data

Data Handling Procedures

Access Controls

• Role-Based Access: Minimum necessary access principle
• Authentication: Multi-factor authentication for all systems
• Authorization: Regular access reviews and updates
• Audit Trails: Comprehensive logging of all data access

Data Processing

• Collection Limitation: Only collect data necessary for service delivery
• Purpose Limitation: Use data only for stated business purposes
• Data Minimization: Process minimum data necessary for objectives
• AI Processing: Data may be processed using various AI platforms for analysis and reporting

Data Security Measures

• Encryption: AES-256 encryption for data at rest and in transit
• Google Workspace: Secure cloud storage and communication
• HubSpot Security: Marketing and CRM data protection
• Regular Backups: Encrypted, tested backup and recovery procedures

Technology Stack Security

Google Workspace

• Email Security: Gmail with enterprise-grade security
• File Storage: Google Drive with encryption and access controls
• Communication: Google Meet with secure video conferencing
• Collaboration: Google Workspace tools with audit logging

HubSpot Platform

• CRM Security: HubSpot's enterprise security infrastructure
• Marketing Automation: Secure data processing and storage
• Cookie Management: HubSpot-managed cookie consent and preferences
• Analytics: Secure tracking and reporting capabilities

Payment Processing

• Stripe Security: PCI-DSS compliant payment processing
• PayPal Security: Enterprise-grade transaction security
• HubSpot Payments: Integrated secure payment processing
• Data Segregation: Payment data kept separate from operational data

CRM Platforms

• Salesforce: Enterprise security and compliance standards
• HubSpot: SOC2 compliant data handling
• Zoho: Business-grade security and encryption
• Integration Security: Secure API connections and data transfer

Incident Response Procedures

Response Timeline

• Detection: Automated monitoring and manual reporting
• Assessment: Initial assessment within 24 hours during business days
• Containment: Immediate containment measures implemented during business hours
• Notification: Client notification within 24 hours of business days for data breaches

Response Team

• Primary Contact: Russell Hornbeck, President
• Technical Lead: Designated IT security personnel
• Legal Counsel: External legal counsel as needed
• Client Communication: Account management team

Recovery Process

• Investigation: Root cause analysis and impact assessment
• Remediation: System restoration and security improvements
• Documentation: Incident report with lessons learned
• Follow-up: Post-incident review and procedure updates

AI Data Processing

AI Platform Usage

• Variable Platforms: AI platforms used may change based on optimal capabilities
• Data Security: All AI processing follows same security standards
• No Guarantees: Cannot guarantee specific AI platform for any task
• Client Consent: Client data processing through AI platforms requires consent

AI Data Handling

• Temporary Processing: Client data processed temporarily for analysis
• No Permanent Storage: Client data not permanently stored in AI platforms
• Anonymization: Data anonymized when possible for AI processing
• Security Standards: All AI platforms must meet minimum security requirements

Client Data Rights

Data Ownership

• Client Ownership: Clients retain full ownership of all their business data
• Access Rights: Clients can request copies of their data at any time
• Modification Rights: Clients can correct or update their information
• Deletion Rights: Clients can request deletion of their data (subject to legal requirements)

Data Portability

• Standard Formats: Data provided in commonly used formats
• Complete Export: Full data export available upon request
• Timeline: Data export completed within 5 business days
• No Fees: No charges for standard data export requests

Data Retention Policies

Business Data

• Client Project Data: Retained for 7 years for business records
• Communication Records: Retained for 5 years for legal protection
• Financial Records: Retained for 7 years per IRS requirements
• Marketing Data: Retained until unsubscribe or deletion request

Personal Data

• Contact Information: Retained for 2 years unless deletion requested
• Website Analytics: Anonymized data retained for 2 years
• Cookie Data: Retained per HubSpot and Google Analytics policies
• Payment Data: Not stored - processed securely through payment processors

Compliance Framework

SOC2 Type II Compliance

• Annual Audits: Independent security audits conducted annually
• Control Testing: Regular testing of security controls
• Continuous Monitoring: 24/7 monitoring of critical systems
• Documentation: Comprehensive security policy documentation

GDPR Compliance

• EU Representative: Russell Hornbeck, President
• Data Processing Agreements: Standard DPA available for EU clients
• Privacy by Design: Privacy considerations built into all processes
• Breach Notification: 72-hour breach notification for EU residents

Industry Standards

• ISO 27001: Information security management best practices
• NIST Framework: Cybersecurity framework implementation
• PCI DSS: Payment card data security (through processors)
• Regular Updates: Compliance standards updated as regulations evolve

Contact Information

For data protection inquiries: Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450

EU Representative: Russell Hornbeck, President
Email: hello@yourrevops.guru
Phone: +1 815-579-2488

Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

No Refund Policy

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Absolute No Refund Policy

ALL SALES ARE FINAL. NO REFUNDS WILL BE PROVIDED UNDER ANY CIRCUMSTANCES.

This policy applies to all services including but not limited to:

• RevOps Quick Assessments
• RevOps Foundation Intensive projects
• Strategic Partnership programs
• All consulting services
• Digital deliverables and reports
• Training materials and sessions
• Website development services
• CRM implementation and optimization
• Marketing automation setup

Non-Refundable Circumstances Include:

• Dissatisfaction with services or deliverables
• Failure to achieve expected or desired results
• Changes in business circumstances or priorities
• Early termination of services by either party
• Force majeure events or circumstances beyond our control
• Technical difficulties or system incompatibilities
• Market changes or competitive factors
• Regulatory changes affecting client's business
• Client's inability to implement recommendations
• Third-party platform changes or limitations
• Economic downturns or business challenges
• Staff changes or personnel turnover
• Budget constraints or financial difficulties
• Strategic direction changes
• Merger, acquisition, or business restructuring
• Technology platform migrations
• Vendor relationship changes
• Service timeline delays
• Communication misunderstandings
• Expectation misalignment
• Performance issues with third-party tools
• Data migration complications
• Training attendance or completion issues
• Client resource unavailability
• External consultant conflicts
• Competitive pressures
• Industry disruptions

No Exceptions Policy

• No partial refunds will be provided under any circumstances
• No credits toward future services will be issued
• No exceptions will be made regardless of circumstances or hardship
• No pro-rated refunds for early termination or non-completion
• No refunds for services not utilized or implemented
• No refunds for deposits, milestone payments, or final payments
• This policy supersedes any verbal representations or discussions
• No executive override authority exists for refund exceptions
• No case-by-case exceptions or special considerations

Payment Acknowledgment and Waiver

By making payment, client explicitly:

• Acknowledges this absolute no refund policy
• Agrees to all terms without exception
• Waives any right to charge-back, dispute, or claim refund
• Waives right to payment processor disputes
• Waives right to credit card company charge-backs
• Waives right to bank payment reversals
• Accepts all financial risk associated with service engagement
• Understands that payment is final upon processing

Legal Enforcement

• This policy is legally binding and enforceable
• Clients consent to jurisdiction in Grundy County, Illinois for any disputes
• Legal fees may be pursued for frivolous refund claims
• No class action participation rights regarding refund claims
• Individual arbitration required for any payment disputes (no refunds available through arbitration)

Payment Processor Disputes

Client agrees that:

• No payment processor disputes will be initiated
• Charge-back attempts constitute breach of this agreement
• Dispute initiation may result in immediate service termination
• Legal action may be taken to recover disputed funds plus legal fees
• Collection agencies may be engaged for disputed payment recovery

Force Majeure and External Factors

No refunds will be provided for delays or impacts caused by:

• Natural disasters or weather events
• Government regulations or legal changes
• Economic conditions or market disruptions
• Third-party platform changes or outages
• Internet outages or technical infrastructure issues
• Client system failures or technical problems
• Staff illness or personal emergencies
• Global pandemics or health emergencies
• Supply chain disruptions
• Cyber attacks or security incidents
• Power outages or utility disruptions
• Transportation issues
• Communication network failures

Service Modification Instead of Refunds

Instead of refunds, we may offer (at our sole discretion):

• Service timeline adjustments when possible
• Scope modifications within existing budget
• Alternative delivery methods if available
• Additional consultation time when feasible
• Resource substitutions when appropriate

Note: These alternatives are offered solely at our discretion and do not constitute guaranteed remedies.

Documentation and Record Keeping

• All payments are thoroughly documented
• Signed agreements confirm acceptance of no refund policy
• Email confirmations serve as additional acknowledgment
• Legal consultation records available if disputes arise
• Financial records maintained per IRS requirements

Client Education and Awareness

Before engagement, clients are:

• Explicitly informed of no refund policy
• Required to acknowledge policy acceptance in writing
• Given opportunity to ask questions about policy implications
• Encouraged to review all terms carefully before payment
• Advised to consult their own legal counsel if needed

Policy Modifications

• This policy cannot be modified by individual agreements
• No verbal agreements can override this written policy
• Contract amendments cannot include refund provisions
• Executive authority does not exist to modify policy
• Future policy changes will not apply retroactively

Contact Information

For questions about this policy (no refunds will be considered): Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450

Legal Disclaimer

This no refund policy is designed to protect the business interests of yourRevOps.guru. Clients are strongly encouraged to:

• Carefully consider all aspects before making payment
• Consult legal counsel if policy implications are unclear
• Review service agreements thoroughly before signing
• Ask questions before proceeding with engagement

Final Notice: PAYMENT CONSTITUTES FULL ACCEPTANCE OF THIS NO REFUND POLICY AND WAIVER OF ALL REFUND RIGHTS.

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Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

Professional Services Code of Conduct

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Professional Standards

• Competence: Maintain professional knowledge and skills within realistic limitations
• Integrity: Conduct business with honesty and transparency about service limitations
• Confidentiality: Protect client information and trade secrets
• Independence: Avoid conflicts of interest while maintaining business objectivity

Client Relations

Clear Communication Standards

• Response Time: 24 hours during business days (9 AM - 6 PM Central, Monday-Friday)
• Realistic Expectations: Clearly communicate that no results are guaranteed
• Liability Disclosure: Ensure clients understand our zero liability position
• AI Transparency: Disclose use of AI tools in service delivery
• No Weekend/Holiday Communication: No guaranteed response outside business hours

Service Delivery Principles

• Professional Competence: Deliver services according to industry standards within our capabilities
• Honest Assessment: Provide truthful evaluation of client situations and potential outcomes
• Clear Documentation: Maintain comprehensive records of all client interactions
• Scope Adherence: Deliver services according to agreed Statement of Work
• Timeline Management: Provide realistic timelines with appropriate disclaimers

Technology and Platform Ethics

Platform Neutrality

• Client-Focused Recommendations: Suggest solutions based on client needs within our expertise areas
• Platform Expertise: Maintain current knowledge of Salesforce, HubSpot, and Zoho platforms
• Honest Limitations: Clearly communicate any platform limitations or restrictions
• No Bias: Avoid platform recommendations based solely on our convenience

AI Technology Standards

• Transparent Usage: Clearly communicate when and how AI tools are used
• Platform Flexibility: Utilize most appropriate AI tools for each specific task
• No Guarantees: Make no promises about AI-generated outcomes or accuracy
• Continuous Learning: Stay current with AI technology developments and best practices

Industry Ethics

Knowledge Sharing

• Industry Education: Contribute to professional knowledge while protecting proprietary methods
• Best Practices: Share general best practices that benefit the broader business community
• Thought Leadership: Provide valuable insights through content and speaking opportunities
• Professional Development: Maintain current knowledge and skills

Competitive Conduct

• Fair Competition: Compete based on value and capability, not through disparagement
• Professional Standards: Maintain high professional standards in all business interactions
• Respectful Communication: Treat competitors, partners, and industry professionals respectfully
• Ethical Marketing: Ensure all marketing claims are truthful and supportable

Client Confidentiality and Privacy

Information Protection

• Strict Confidentiality: Protect all client business information and data
• Need-to-Know Access: Limit access to client information to necessary personnel only
• Secure Storage: Maintain secure systems for all confidential information
• Post-Engagement Protection: Continue confidentiality obligations after service completion

Case Study and Marketing Usage

• Client Consent: Obtain explicit written consent before using client examples
• Anonymization: Remove all client-identifying information from case studies
• Factual Accuracy: Ensure all case study information is accurate and truthful
• Right to Withdraw: Respect client requests to remove or modify case studies

Service Limitations and Disclaimers

Capability Boundaries

• Clear Scope Definition: Clearly define what services can and cannot be provided
• Realistic Timelines: Provide achievable timelines with appropriate buffers
• Resource Limitations: Communicate any resource or capacity constraints
• External Dependencies: Identify factors outside our control that may impact outcomes

Result Disclaimers

• No Outcome Guarantees: Make no promises about specific business results
• Market Variables: Acknowledge that results depend on factors beyond our control
• Implementation Requirements: Emphasize client's role in successful implementation
• Continuous Effort: Communicate that results require ongoing effort and optimization

Conflict Resolution Process

Internal Resolution Steps

1. Direct Communication: Address concerns directly with client during business hours
2. Documentation: Maintain detailed records of all discussions and agreements
3. Supervisor Review: Involve senior management if resolution not achieved
4. Policy Review: Ensure all actions align with established policies and procedures

External Resolution

4. Legal Consultation: Engage legal counsel for complex disputes
5. Court Resolution: Utilize Grundy County, Illinois courts for final dispute resolution
6. No Liability Acknowledgment: Resolve all conflicts understanding our zero liability position

Communication During Conflicts

• Professional Tone: Maintain respectful and professional communication
• Factual Focus: Base all discussions on documented facts and agreements
• Solution-Oriented: Focus on resolution rather than blame or fault-finding
• Legal Compliance: Ensure all communications comply with legal requirements

Regulatory and Compliance Standards

Industry Regulations

• Client Responsibility: Clearly establish that regulatory compliance remains with client
• No Guarantees: Make no representations about regulatory compliance achievements
• Information Sharing: Provide general best practices without specific compliance guidance
• Professional Boundaries: Recognize limits of our regulatory expertise

Business Conduct

• Legal Compliance: Ensure all business practices comply with applicable laws
• Ethical Standards: Maintain high ethical standards in all business dealings
• Record Keeping: Maintain accurate and complete business records
• Tax Compliance: Ensure proper tax reporting and compliance

Training and Professional Development

Ongoing Education

• Platform Training: Maintain current knowledge of CRM and marketing automation platforms
• Industry Trends: Stay informed about revenue operations and business development trends
• AI Technology: Continue learning about artificial intelligence applications in business
• Professional Networks: Participate in relevant professional organizations and events

Knowledge Application

• Best Practices: Apply current best practices while acknowledging our limitations
• Continuous Improvement: Regularly evaluate and improve service delivery methods
• Client Feedback: Incorporate appropriate client feedback into service improvements
• Innovation: Explore new technologies and methods that benefit clients

Contact Information

For questions about professional standards: Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450
Business Hours: 9:00 AM - 6:00 PM Central Time, Monday through Friday

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Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

Website Accessibility Policy

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Commitment to Accessibility

yourRevOps.guru is committed to improving digital accessibility for people with disabilities. We are working toward accessibility compliance but make no guarantees about current accessibility levels or future compliance achievements.

Current Accessibility Status

• Testing Status: No comprehensive accessibility testing has been completed as of this policy's effective date
• Baseline: No formal accessibility baseline has been established
• Compliance Level: Current compliance level with accessibility standards is unknown
• Ongoing Efforts: We are working to improve accessibility features when feasible
• No Guarantees: We make no warranties about current or future accessibility compliance

Accessibility Standards Goals

We are working toward compliance with recognized accessibility standards, including:

• WCAG Guidelines: Web Content Accessibility Guidelines 2.1 Level AA (when technically and economically feasible)
• Section 508: Federal accessibility requirements (where applicable)
• ADA Compliance: Americans with Disabilities Act digital accessibility standards (where legally required)

Important Disclaimer: These are aspirational goals, not guaranteed outcomes or legal commitments.

Current Accessibility Features (When Available)

Our website may include some of the following accessibility features, though we cannot guarantee their effectiveness or completeness:

Navigation Features

• Keyboard Navigation: Some website functionality may be accessible via keyboard
• Focus Indicators: Visual indicators for keyboard navigation (where implemented)
• Skip Navigation: Skip-to-content links (where provided)

Visual Accessibility

• Color Contrast: Efforts made to provide adequate color contrast ratios
• Text Sizing: Responsive text that may scale with browser settings
• Alternative Text: Alt text provided for images when possible

Content Structure

• Heading Structure: Hierarchical heading structure (where implemented)
• Link Descriptions: Descriptive link text (when possible)
• Content Organization: Logical content flow and structure

Responsive Design

• Mobile Compatibility: Website designed to function on various devices
• Screen Size Adaptation: Layout adjustments for different screen sizes
• Touch Interface: Touch-friendly navigation elements

Known Limitations and Disclaimers

Testing Limitations

• No Formal Testing: No professional accessibility testing has been conducted
• User Testing: No testing with actual users with disabilities has been performed
• Automated Testing: No comprehensive automated accessibility testing implemented
• Third-Party Content: Third-party embedded content may not meet accessibility standards

Technical Limitations

• Platform Constraints: Website built using third-party platforms (HubSpot, Zoho Sites, Wix) with inherent limitations
• Plugin Dependencies: Accessibility features may depend on browser plugins or assistive technologies
• Content Management: Not all content contributors may follow accessibility best practices
• Dynamic Content: Interactive and dynamically generated content may have accessibility barriers

Resource Constraints

• Budget Limitations: Limited resources available for comprehensive accessibility improvements
• Technical Expertise: May lack specialized accessibility technical expertise
• Time Constraints: Accessibility improvements balanced against other business priorities
• Vendor Dependencies: Reliant on third-party platform accessibility improvements

Accessibility Improvement Process

Ongoing Efforts (When Feasible)

• Content Review: Periodic review of website content for accessibility improvements
• Platform Updates: Implement accessibility improvements when platform updates become available
• User Feedback: Incorporate accessibility feedback when technically possible
• Best Practices: Apply accessibility best practices when creating new content

Priority Areas

• Critical Functions: Focus on core website functionality accessibility
• Contact Information: Ensure contact methods are accessible
• Service Information: Make service descriptions accessible when possible
• Navigation: Improve primary navigation accessibility

User Feedback and Assistance

Reporting Accessibility Issues

If you experience accessibility barriers on our website: Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450
Response Time: 24 hours during business days (9 AM - 6 PM Central, Monday-Friday)

Important Note: We cannot guarantee resolution of all accessibility issues, but will make reasonable efforts to address concerns when feasible.

Alternative Access Methods

If you cannot access information on our website due to accessibility barriers:

• Phone Consultation: Information available via phone during business hours
• Email Communication: Written information available via email
• Alternative Formats: May provide information in alternative formats when possible
• Personal Assistance: Limited personal assistance available during business hours

Legal Disclaimers

No Legal Compliance Guarantees

• ADA Compliance: We make no representations about ADA compliance
• Section 508 Compliance: No guarantees about Section 508 compliance
• WCAG Compliance: No warranties about WCAG guideline compliance
• State/Local Laws: No guarantees about compliance with state or local accessibility laws

Limitation of Liability

• No Liability: We hold no liability for accessibility barriers or limitations
• Third-Party Content: Not responsible for accessibility of third-party content or platforms
• User Equipment: Not responsible for compatibility with specific assistive technologies
• Service Interruptions: Not liable for accessibility issues during technical problems

Best Efforts Only

• Reasonable Efforts: We will make reasonable efforts to improve accessibility when feasible
• Resource Constraints: Improvements subject to available resources and technical capabilities
• Timeline Variability: No guaranteed timeline for accessibility improvements
• Priority Balancing: Accessibility improvements balanced against other business needs

Policy Modifications and Updates

Policy Changes

• Regular Review: Policy reviewed annually or when significant website changes occur
• No Notification Guarantee: We may update this policy without advance notice
• Version Control: Date stamps indicate policy effective dates
• Legal Updates: Policy may be modified based on legal or regulatory changes

Website Updates

• Platform Changes: Website accessibility may change with platform updates
• Content Updates: New content may not immediately meet accessibility standards
• Feature Changes: New features may require separate accessibility evaluation
• Third-Party Changes: Third-party platform changes may affect accessibility

Resources and Information

External Resources

• Web Content Accessibility Guidelines (WCAG): https://www.w3.org/WAI/WCAG21/quickref/
• Section 508: https://www.section508.gov/
• Americans with Disabilities Act: https://www.ada.gov/
• WebAIM: https://webaim.org/ (Web accessibility resources)

Assistive Technology Information

• Screen Readers: JAWS, NVDA, VoiceOver information available from respective providers
• Browser Accessibility: Built-in accessibility features vary by browser
• Operating System: Windows, Mac, and mobile accessibility features available through system settings

Contact Information

For accessibility questions, feedback, or alternative access requests: Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450
Business Hours: 9:00 AM - 6:00 PM Central Time, Monday through Friday

Response Expectations:

• Acknowledgment: Within 24 hours during business days
• Resolution Efforts: Reasonable efforts made within available resources
• Alternative Solutions: Alternative access methods provided when possible
• No Guarantees: No guarantee of complete accessibility issue resolution

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Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

Cookie and Tracking Policy

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Cookie Management Platform

All cookies on our website are managed through HubSpot's cookie consent and preference management system. By using our website, you consent to our use of cookies in accordance with this policy.

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide website owners with information about how their site is being used.

Types of Cookies Used

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be switched off in our systems.

Functionality Cookies

• Session Management: Maintain user session state and form functionality
• Security Protection: CSRF protection and secure authentication processes
• Load Balancing: Distribute traffic across servers for optimal performance

HubSpot Core Functionality

• Platform Operations: Essential HubSpot platform functionality
• Form Processing: Contact form submissions and lead capture
• Chat Functionality: Live chat and communication features (when available)
• User Preferences: Remember user settings and preferences

Analytics Cookies (Can Be Disabled)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Google Analytics

• Usage Statistics: Website traffic, page views, and user behavior
• Performance Metrics: Page load times and technical performance data
• Demographic Data: General location and device information (anonymized)
• Conversion Tracking: Goal completions and conversion metrics

HubSpot Analytics

• Visitor Tracking: Individual visitor behavior and engagement patterns
• Source Attribution: How visitors found our website
• Content Performance: Which content performs best with our audience
• Lead Intelligence: Visitor behavior leading to form submissions

Platform Analytics Integration

• Salesforce Analytics: When integrated, tracking of lead progression
• Zoho Analytics: When integrated, visitor to customer journey data
• Cross-Platform Tracking: Unified analytics across multiple platforms

Marketing Cookies (Can Be Disabled)

These cookies track visitors across websites to display relevant and engaging advertisements.

HubSpot Marketing Automation

• Lead Tracking: Campaign source and conversion attribution
• Personalization: Customized content based on previous interactions
• Email Integration: Connection between website visits and email campaigns
• Retargeting: Display targeted content to return visitors

Advertising and Retargeting

• Campaign Tracking: Attribution of leads to specific marketing campaigns
• Audience Building: Create audiences for targeted advertising
• Conversion Optimization: Track effectiveness of marketing efforts
• Cross-Device Tracking: Connect user interactions across multiple devices

Social Media Integration

• Social Sharing: Enable sharing of content on social media platforms
• Social Login: Allow login through social media accounts (when available)
• Social Analytics: Track social media referral traffic and engagement

Cookie Consent Management

HubSpot Cookie Banner

Our website displays a cookie consent banner powered by HubSpot that allows you to:

• Accept All Cookies: Consent to all cookie categories
• Manage Preferences: Choose which types of cookies to allow
• Essential Only: Accept only necessary cookies for basic functionality
• Learn More: Access detailed information about our cookie usage

Preference Management

You can change your cookie preferences at any time by:

• Preference Center: Accessing the HubSpot preference management interface
• Cookie Settings: Updating your choices through website cookie settings
• Browser Controls: Managing cookies directly through your browser settings
• Opt-Out Links: Using opt-out options provided by specific services

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Data Collection Practices

Information Collected Through Cookies

• Technical Information: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on site, navigation patterns
• Referral Information: How you arrived at our website
• Interaction Data: Form submissions, downloads, email interactions

Data Processing and Storage

• Anonymization: Most analytics data is anonymized when possible
• Aggregation: Data often combined with other users for trend analysis
• Retention Periods: Different cookies have different retention periods
• Geographic Storage: Data may be stored on servers in various locations

AI Data Processing

• Analysis Enhancement: Cookie data may be analyzed using AI tools for insights
• Pattern Recognition: AI tools may identify user behavior patterns
• Optimization: AI-driven website and content optimization
• Personalization: AI-powered content and experience personalization

Third-Party Cookie Providers

Google Services

• Google Analytics: Website traffic and behavior analysis
• Google Ads: Advertising and conversion tracking (if used)
• Google Tag Manager: Tag and conversion management
• reCAPTCHA: Spam and bot protection (when implemented)

HubSpot Platform

• HubSpot Tracking: Comprehensive visitor and lead tracking
• HubSpot Forms: Form submission and lead capture
• HubSpot Chat: Live chat functionality (when available)
• HubSpot Email: Email marketing integration and tracking

Other Third-Party Services

• Payment Processors: Stripe and PayPal may use cookies for transaction processing
• Social Media: Social platform cookies when sharing or integration features are used
• Content Delivery: CDN providers may use cookies for performance optimization
• Security Services: Security providers may use cookies for protection services

Cookie Retention Periods

Session Cookies

• Duration: Deleted when browser session ends
• Purpose: Maintain session state during website visit
• Data: Temporary identifiers and session information

Persistent Cookies

• Analytics Cookies: Typically 1-2 years
• Marketing Cookies: Usually 6 months to 2 years
• Preference Cookies: Often 1 year or until changed
• Security Cookies: Varying durations based on security requirements

Third-Party Cookie Lifespans

• Google Analytics: 2 years (can be modified)
• HubSpot Tracking: Various periods up to 2 years
• Social Media: Varies by platform, typically 1-2 years
• Advertising Networks: Usually 6 months to 1 year

Your Rights and Choices

Consent Management

• Withdraw Consent: Remove consent for non-essential cookies at any time
• Modify Preferences: Change cookie preferences through our preference center
• Granular Control: Choose specific types of cookies to allow or block
• Easy Access: Cookie preferences accessible from any page

Opt-Out Options

• Google Analytics: Use Google Analytics Opt-out Browser Add-on
• HubSpot: Manage preferences through HubSpot preference center
• Advertising: Use industry opt-out tools like Digital Advertising Alliance
• Browser Settings: Block cookies entirely through browser settings

Data Subject Rights (GDPR)

For EU residents, you have additional rights:

• Access: Request information about cookies and data collected
• Rectification: Correct inaccurate cookie-related data
• Erasure: Request deletion of cookie data (subject to technical limitations)
• Portability: Receive your data in a structured format

Impact of Disabling Cookies

Essential Cookies Disabled

• Website Functionality: Core website features may not work properly
• Form Submissions: Contact forms may not function
• Security Features: Security protections may be compromised
• User Experience: Overall website experience may be degraded

Analytics Cookies Disabled

• Performance Monitoring: We cannot measure website performance effectively
• User Experience Optimization: Limited ability to improve website based on usage data
• Content Effectiveness: Cannot measure which content is most valuable
• Technical Issues: Harder to identify and resolve technical problems

Marketing Cookies Disabled

• Personalization: Less relevant content and experiences
• Campaign Effectiveness: Cannot measure marketing campaign success
• Lead Attribution: Cannot track how visitors become customers
• Retargeting: Cannot show relevant content to return visitors

Cookie Security and Privacy

Security Measures

• Encryption: Sensitive cookie data encrypted when stored
• Secure Transmission: Cookies transmitted over secure connections
• Access Controls: Limited access to cookie data and analytics
• Regular Audits: Periodic review of cookie usage and security

Privacy Protections

• Data Minimization: Only collect cookie data necessary for stated purposes
• Anonymization: Personal identifiers removed when possible
• Retention Limits: Cookie data deleted after specified retention periods
• Third-Party Agreements: Data processing agreements with all cookie providers

Updates to Cookie Policy

Policy Changes

• Regular Review: Cookie policy reviewed annually or when significant changes occur
• Notification: Material changes communicated via website notice or email
• Version Control: Policy versions tracked with effective dates
• Compliance Updates: Policy modified to maintain legal compliance

Technical Updates

• Platform Changes: Cookie implementation may change with website platform updates
• New Services: Additional cookies may be implemented with new features
• Regulatory Changes: Cookie practices modified based on legal requirements
• Industry Standards: Updates to reflect current industry best practices

Contact Information

For questions about our cookie policy: Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450
Business Hours: 9:00 AM - 6:00 PM Central Time, Monday through Friday

Cookie-Specific Inquiries

• Technical Questions: How cookies work on our website
• Privacy Concerns: Data collection and usage questions
• Opt-Out Assistance: Help with disabling or managing cookies
• GDPR Requests: European resident cookie data requests

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Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

Communication and Marketing Policy

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Communication Channels and Hours

Primary Communication Methods

• Email: hello@yourrevops.guru via Gmail/Google Workspace
• Phone: +1 815-579-2488
• Address: 911 Douglas Street, Morris, IL 60450
• Video Conferencing: Google Meet for scheduled appointments
• Chat Functions: Available within CRM and project management tools during active engagements

Business Hours and Response Times

• Business Hours: 9:00 AM - 6:00 PM Central Time, Monday through Friday
• Closed: Weekends and federal holidays
• Response Time: 24 hours during normal business days for all communications
• Emergency Support: No guaranteed response outside business hours, weekends, or holidays
• International Communication: Response times may vary for international time zones

Communication Limitations

• No 24/7 Availability: No around-the-clock communication support
• Business Days Only: Standard response commitment applies only to business days
• Resource Constraints: Response quality and speed subject to available resources
• Technical Dependencies: Communication dependent on third-party platform availability

Email Communications

Business Email Types

• Service Communications: Project updates, meeting scheduling, deliverable notifications
• Administrative Communications: Invoicing, contract updates, policy notifications
• Support Communications: Technical support, question responses, troubleshooting assistance
• Relationship Communications: Check-ins, relationship management, business development

Marketing Email Communications

All marketing emails are managed through HubSpot marketing automation platform:

• Industry Insights: Revenue operations trends, best practices, and market analysis
• Case Studies: Anonymous client success stories and results (with appropriate consent)
• Service Announcements: New services, capability updates, partnership announcements
• Educational Content: How-to guides, templates, and resource sharing

Email Management Practices

• Professional Standards: All emails maintain professional tone and business-appropriate content
• Accurate Information: Email content verified for accuracy before sending
• Timely Responses: Responses provided within stated timeframes during business hours
• Documentation: Important email communications retained for business records

Marketing Automation and Practices

HubSpot Marketing Platform

All marketing activities are managed through HubSpot, including:

• Email Campaigns: Automated and manual email marketing campaigns
• Lead Nurturing: Automated sequences for prospect education and engagement
• Contact Management: Comprehensive contact database management and segmentation
• Analytics and Reporting: Campaign performance tracking and optimization

Marketing Content Guidelines

• Accuracy Standards: All marketing content verified for factual accuracy
• Professional Presentation: Content maintains professional standards and brand consistency
• Client Privacy Protection: No client-identifying information shared without explicit written consent
• AI Content Disclosure: Content may be created or enhanced using artificial intelligence tools

Lead Management Practices

• Contact Collection: Information collected through website forms, networking events, and business interactions
• Consent Management: Appropriate consent obtained for marketing communications
• Segmentation: Contacts segmented based on industry, interests, and engagement level
• List Hygiene: Regular cleaning and updating of contact databases

Opt-Out and Unsubscribe Management

Unsubscribe Options

• Email Unsubscribe: Unsubscribe links included in all marketing communications
• Preference Management: HubSpot preference center allows granular communication control
• Complete Opt-Out: Option to remove from all marketing communications
• Selective Opt-Out: Choose specific types of communications to receive

Opt-Out Processing

• Immediate Processing: Unsubscribe requests processed immediately through automated systems
• Manual Backup: Manual verification for opt-out requests sent via email or phone
• Suppression Lists: Maintained to prevent re-addition of opted-out contacts
• Compliance Monitoring: Regular auditing to ensure opt-out compliance

Communication Frequency Management

• Professional Discretion: Communication frequency based on business needs and relationship stage
• Respect Preferences: Honor client and prospect communication preferences
• No Spam Policy: Strictly avoid unsolicited or excessive communications
• Value-Focused: Ensure all communications provide value to recipients

Social Media and Online Presence

Social Media Platforms

• LinkedIn: Primary professional networking and thought leadership platform
• Platform Standards: Professional content and interactions across all platforms
• Business Focus: All social media content focused on business and professional topics
• Industry Standards: Follow platform-specific professional guidelines and best practices

Social Media Content Standards

• Professional Tone: All social media content maintains business-appropriate tone
• Client Confidentiality: No client-identifying information shared without written consent
• Factual Accuracy: All content verified for accuracy before posting
• Industry Compliance: Content complies with professional standards and regulations

Social Media Response Standards

• Response Time: Social media inquiries answered within 24 hours during business days
• Professional Standards: All responses maintain professional tone and helpful approach
• Privacy Protection: No sharing of confidential business information through social media
• Escalation Process: Complex inquiries redirected to appropriate communication channels

Content Creation and Management

Content Development Process

• Research-Based: Content based on industry research, experience, and best practices
• Accuracy Verification: All content reviewed for factual accuracy before publication
• Professional Standards: Content maintains professional quality and presentation
• Legal Review: Content reviewed for legal compliance and accuracy of claims

AI-Assisted Content Creation

• AI Tool Usage: Various AI platforms may be used to enhance content creation and optimization
• Human Oversight: All AI-generated content reviewed and edited by human professionals
• Accuracy Responsibility: Human review ensures accuracy and appropriateness of all content
• Disclosure: Appropriate disclosure of AI assistance in content creation when relevant

Intellectual Property Management

• Original Content: Most content created originally by yourRevOps.guru
• Proper Attribution: Third-party content properly attributed and used with permission
• Client Examples: Client examples used only with explicit written consent
• Copyright Compliance: All content complies with copyright and intellectual property laws

Regulatory Compliance

CAN-SPAM Act Compliance

• Identification: All emails clearly identify yourRevOps.guru as sender
• Subject Line Accuracy: Email subject lines accurately reflect email content
• Physical Address: Business address included in all marketing emails
• Unsubscribe Options: Clear and functional unsubscribe mechanism in all marketing emails
• Opt-Out Processing: Unsubscribe requests processed within 10 business days

GDPR Marketing Compliance

For communications with European Union residents:

• Explicit Consent: Clear consent obtained before marketing communications
• Lawful Basis: Legal basis for processing clearly established and documented
• Data Subject Rights: Full compliance with data subject rights regarding marketing communications
• Cross-Border Transfers: Appropriate safeguards for international data transfers

Additional Regulatory Compliance

• State Law Compliance: Compliance with applicable state marketing and communication laws
• Industry Regulations: Adherence to professional services industry communication standards
• Platform Compliance: Compliance with terms of service for all communication platforms used
• Privacy Laws: Compliance with all applicable privacy laws and regulations

Communication Security and Privacy

Security Measures

• Encrypted Communication: Email communications encrypted in transit through Google Workspace
• Secure Storage: Communication records stored securely with appropriate access controls
• Platform Security: All communication platforms selected based on security capabilities
• Access Controls: Limited access to communication systems and contact databases

Privacy Protection

• Confidentiality: All client communications treated as confidential unless explicitly stated otherwise
• Data Protection: Contact information and communication records protected according to privacy policy
• Third-Party Sharing: No sharing of communication information with unauthorized third parties
• Retention Policies: Communication records retained according to established data retention policies

Communication Quality Standards

Professional Standards

• Clear Communication: All communications written in clear, professional language
• Timely Responses: Responses provided within established timeframes
• Helpful Approach: Communications designed to provide value and assistance
• Problem Resolution: Focus on resolving issues and providing solutions

Customer Service Standards

• Respectful Treatment: All communications treat recipients with respect and professionalism
• Patient Assistance: Willingness to provide explanations and clarifications
• Follow-Through: Commitment to following through on communication commitments
• Continuous Improvement: Regular evaluation and improvement of communication practices

Limitation of Communication Guarantees

Service Limitations

• Best Efforts Only: Communication services provided on best-efforts basis
• No Guaranteed Availability: No guarantee of constant communication availability
• Technical Dependencies: Communication dependent on third-party platform functionality
• Resource Constraints: Communication capabilities subject to available resources

Response Time Disclaimers

• Business Hours Only: Response time guarantees apply only during business hours
• Complexity Variables: Complex inquiries may require additional response time
• External Factors: Response times may be affected by factors beyond our control
• No Emergency Services: No guarantee of emergency or urgent response capabilities

Policy Updates and Changes

Communication Policy Changes

• Regular Review: Policy reviewed annually or when significant changes occur
• Notification Methods: Policy changes communicated via email, website notice, or direct communication
• Effective Dates: Policy changes include clear effective dates and transition periods
• Compliance Updates: Policy modified as needed to maintain regulatory compliance

Communication Platform Changes

• Platform Updates: Communication methods may change based on technology and business needs
• Notification: Advance notice provided when possible for significant platform changes
• Transition Support: Assistance provided during communication platform transitions
• Continuity Planning: Backup communication methods maintained when feasible

Contact Information

For questions about communication and marketing practices: Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450
Business Hours: 9:00 AM - 6:00 PM Central Time, Monday through Friday

Specific Inquiries

• Marketing Opt-Out: Unsubscribe from marketing communications
• Communication Preferences: Modify how and when you receive communications
• Privacy Questions: Questions about communication data handling and privacy
• Technical Support: Assistance with communication platform or delivery issues

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Business Information:

• Legal Entity: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois
• Principal Place of Business: Morris, Illinois
• Governing Law: Grundy County, State of Illinois, United States

Policy Administration

Effective Date: August 28, 2025
Last Updated: August 28, 2025

Policy Framework Overview

Complete Policy Suite

yourRevOps.guru maintains the following comprehensive policy framework:

1. Privacy Policy - Data collection, usage, and protection standards
2. Terms of Service - Website and service usage terms and conditions
3. Service Agreement Terms - Professional service engagement terms
4. Data Protection Policy - Comprehensive data security and handling procedures
5. No Refund Policy - Absolute no refund policy for all services
6. Professional Services Code of Conduct - Ethical and professional standards
7. Website Accessibility Policy - Digital accessibility commitment and limitations
8. Cookie and Tracking Policy - Website tracking and cookie usage practices
9. Communication and Marketing Policy - Business communication and marketing standards

Policy Scope and Application

These policies apply to:

• All website visitors and users
• All current and prospective clients
• All service engagements and business relationships
• All employees, contractors, and business partners
• All business operations and activities

Service Area and Jurisdiction

Geographic Service Area

• Primary Service Area: United States of America
• Local Focus: Grundy County, Illinois and surrounding areas
• Remote Services: Available to clients throughout the United States
• International Clients: May be served at our sole discretion
• Jurisdiction Limitations: All services subject to US laws and regulations

Legal Jurisdiction

• Governing Law: State of Illinois, United States
• Court Jurisdiction: Grundy County, Illinois
• Dispute Resolution: Exclusively through Illinois state courts
• Legal Compliance: All policies comply with applicable Illinois and federal laws

Policy Review and Maintenance

Regular Review Schedule

• Annual Review: All policies reviewed annually for currency and accuracy
• Business Change Reviews: Policies updated when significant business changes occur
• Legal Compliance Reviews: Policies modified as needed for regulatory compliance
• Industry Standards Reviews: Policies updated to reflect current industry best practices

Update Process

• Internal Review: Policy updates reviewed by management and legal counsel
• Legal Consultation: Attorney review for significant policy changes
• Stakeholder Input: Client and partner feedback incorporated when appropriate
• Documentation: All policy changes documented with effective dates and version control

Change Notification

• Material Changes: Significant policy changes communicated via email or website notice
• Advance Notice: 30-day advance notice provided when feasible for major changes
• Effective Dates: Clear effective dates provided for all policy modifications
• No Guarantee: No guarantee of advance notification for all policy changes

Compliance and Training

Internal Compliance

• Staff Training: All personnel trained on relevant policies and procedures
• Regular Updates: Ongoing training provided when policies are updated
• Compliance Monitoring: Regular monitoring to ensure policy adherence
• Corrective Action: Appropriate corrective action taken for policy violations

Client Education

• Policy Awareness: Clients educated about relevant policies during onboarding
• Resource Availability: All policies made available through website and direct communication
• Question Support: Support provided for policy questions and clarifications
• Update Communication: Clients notified of relevant policy changes when feasible

Vendor and Partner Compliance

• Vendor Requirements: All vendors required to comply with relevant policies
• Partner Agreements: Business partners bound by appropriate policy requirements
• Compliance Monitoring: Regular monitoring of vendor and partner compliance
• Relationship Management: Non-compliant relationships terminated when necessary

Policy Enforcement

Enforcement Standards

• Consistent Application: Policies applied consistently across all relationships and situations
• Professional Discretion: Professional judgment exercised in policy interpretation and application
• Legal Compliance: All enforcement actions comply with applicable laws and regulations
• Documentation: Policy violations and enforcement actions properly documented

Violation Response

• Investigation: Policy violations investigated promptly and thoroughly
• Corrective Action: Appropriate corrective measures implemented when violations occur
• Relationship Impact: Serious policy violations may result in service termination
• Legal Action: Legal action pursued when necessary to protect business interests

Appeals Process

• Internal Review: Policy decisions may be appealed through internal management review
• Documentation Required: Appeals must be submitted in writing with supporting documentation
• Response Timeline: Appeals reviewed and responded to within reasonable timeframes during business hours
• Final Authority: Management decisions on appeals are final

Legal Disclaimers and Limitations

Policy Limitations

• Best Efforts: Policies maintained and enforced on best-efforts basis
• No Guarantees: No guarantees about policy effectiveness or completeness
• Legal Protection: Policies designed to protect business interests within legal limits
• Professional Consultation: Policies do not constitute legal advice or consultation

Liability Limitations

• No Additional Liability: Policies do not create additional liability beyond legal requirements
• Protection Focus: Policies designed to minimize business risk and legal exposure
• Compliance Limitations: Policy compliance subject to available resources and capabilities
• Legal Supremacy: Applicable laws supersede policy provisions where conflicts exist

Enforcement Limitations

• Resource Constraints: Policy enforcement subject to available resources and priorities
• Technical Limitations: Some policy requirements subject to technical limitations
• Third-Party Dependencies: Policy effectiveness may depend on third-party cooperation
• Legal Restrictions: Policy enforcement limited by applicable legal restrictions

Contact Information and Support

Policy Questions and Support

For questions about any policies: Email: hello@yourrevops.guru
Phone: +1 815-579-2488
Address: 911 Douglas Street, Morris, IL 60450
Business Hours: 9:00 AM - 6:00 PM Central Time, Monday through Friday

Specific Policy Inquiries

• Privacy Questions: Data collection, usage, and protection inquiries
• Service Terms: Questions about service agreements and terms
• Refund Policy: Information about our absolute no refund policy
• Accessibility: Website accessibility questions and support requests
• Marketing: Communication and marketing preference management

Legal and Compliance Inquiries

• Legal Questions: Complex legal interpretation questions
• Compliance Issues: Regulatory compliance questions and concerns
• Dispute Resolution: Formal dispute and conflict resolution processes
• Policy Violations: Reporting of policy violations or concerns

Business Information

Legal Entity Information

• Legal Name: Fractality LLC, DBA yourRevOps.guru
• State of Incorporation: Illinois, United States
• Principal Place of Business: 911 Douglas Street, Morris, IL 60450
• Phone: +1 815-579-2488
• Email: hello@yourrevops.guru

Regulatory Information

• Governing Law: Grundy County, State of Illinois, United States
• Court Jurisdiction: Grundy County, Illinois state courts
• Business License: All required local and state business licenses maintained
• Professional Standards: Compliance with professional services industry standards

Insurance and Protection

• Professional Liability: Appropriate professional liability insurance maintained
• Cyber Liability: Cyber security and data breach insurance coverage
• General Business: General business liability protection through LLC structure
• Risk Management: Comprehensive risk management and mitigation strategies

Policy Effectiveness and Supremacy

Policy Hierarchy

1. Applicable Law: Federal, state, and local laws supersede all policies
2. Regulatory Requirements: Industry regulations take precedence over internal policies
3. Service Agreements: Individual service agreements may supplement but not contradict policies
4. Internal Policies: These policies govern all business operations and relationships

Conflict Resolution

• Legal Supremacy: Applicable laws supersede policy provisions in case of conflict
• Professional Standards: Professional industry standards guide policy interpretation
• Contract Integration: Service agreements and policies work together to govern relationships
• Management Discretion: Management exercises reasonable discretion in policy interpretation

Policy Updates and Version Control

• Version Control: All policies maintained with clear version control and effective dates
• Archive Maintenance: Previous policy versions archived for reference and legal compliance
• Change Documentation: All policy changes documented with rationale and approval
• Legal Review: Significant policy changes reviewed by qualified legal counsel

Severability and Enforceability

Severability Clause

If any provision of these policies is found to be unenforceable or invalid:

• Remaining Provisions: All other policy provisions remain in full force and effect
• Modification: Invalid provisions modified to be enforceable while preserving intent
• Legal Compliance: Policies modified as necessary to maintain legal compliance
• Business Continuity: Policy modifications designed to maintain business operations

Enforceability Standards

• Legal Compliance: All policy provisions designed to be legally enforceable
• Reasonable Standards: Policy requirements set at reasonable and achievable levels
• Professional Standards: Policies align with professional services industry standards
• Business Protection: Policies designed to protect legitimate business interests

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Final Policy Statement: These policies are effective as of August 28, 2025 and supersede all previous versions. yourRevOps.guru reserves the right to modify these policies with appropriate notice to affected parties when feasible. All policies are designed to protect the legitimate business interests of yourRevOps.guru while providing clear guidelines for all business relationships and operations.

Policy Authority: Russell Hornbeck, President, Fractality LLC, DBA yourRevOps.guru